2014 Is Crucial For Hotels To Have Social Media Presence
This year is more important then ever that hotels build a social media presence in order to survive. As the internet expands just having a good website is not enough to bring in online sales. Overall 88% of travelers go to review sites such as TripAdvisor.com and about 40% of those travelers look even further into their travel plans by seeing what their freinds are recomending. The only way to do that is through Social Media outlets such as blogs, Facebook, Google Plus, and Instagram.
This day an age people are looking for recomendations because they do not want to spend their hard earn money on a trip and then have it be a bomb due to bad service or worn out hotels. Social Media has grown to give them just that kind of feedback. There are quite a bit of consumers that look specifically for hotel Facebook pages to see what kind of buzz is surrounding the property along with trying to find helpful tips for their next stay. With this being said hotels that do not have a social media presence are really missing out on grabbing their fair share of the market in their areas. Just having a Facebook page is not enough. Hotels need to develop a Social Media Marketing Plan.
Just Building Social Media Platforms Is Not Enough
Ok so your reading this, and you might be feeling a slump in occupancy at your property and your going OK I am going to build a Facebook page. Well thats great that you decided to take that step however just building a page and letting it go is not enough. Its about how you use that page that really gives you the full impact. You need to designate someone on your front office team that is familar with social media to operate these pages for you, or hire an outside company such as ours to handle your social media. You want to make sure that you are getting the technical stuff down so that your page will show up in search engines to help better rank your websites, and you want your pages to be social and engaging with people that visit your page.
You want to make sure that people can see information fast, and will also interact with your page by likeing posts, sharing comments, and sharing your posts with their networks. Some hotels even offer a way to book rooms on their Social media pages and offer an incentive to do so such as a Fan Discount or a Fan Rate. Social media is also a great way to retain people and keep your property and brand in their minds on a daily basis.
Being able to have your guests and future guests attention is almost priceless, and if you utlize your social media platforms correctly and think out side of the box, it can be a very important guest service tool and revenue generator for your property.
We found this blog post the other day and it really lays out what to do to get the most of your Social Media marketing. We strongly recomend you read it. Also we will be posting about the various social media platforms that we use for the hotels we market and what is working for us incase you decide to go this alone.
MUST READ DOES YOUR HOTEL HAVE THE RIGHT SOCIAL MARKETING PLATFORM?